← Back to Home

Privacy Policy

1. Introduction

Nexa Proteam Ltd ("we," "us," "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR)

2. Information We Collect

2.1 Information You Provide

Data Type	Purpose	Legal Basis
Name and email address	Account creation, communication	Contract performance
Payment information	Billing and subscription management	Contract performance
Company name (optional)	Business account management	Legitimate interest
Image generation prompts	Service delivery	Contract performance

2.2 Information We Collect Automatically

• Usage Data: Pages visited, features used, generation history
• Technical Data: IP address, browser type, device information
• Cookies: Session management, preferences, analytics

3. How We Use Your Information

We process your personal data for the following purposes:

• Provide and maintain the Service
• Process payments and manage subscriptions
• Send transactional emails (receipts, password resets)
• Improve and optimize our Service
• Detect and prevent fraud and abuse
• Comply with legal obligations
• Send marketing communications (with consent)

4. Legal Basis for Processing

We process your data based on:

• Contract Performance: To provide the Service you subscribed to
• Legal Obligation: To comply with UK tax and accounting laws
• Legitimate Interest: To improve our Service and prevent fraud
• Consent: For marketing communications (you can opt-out anytime)

5. Data Sharing and Third Parties

We share your data with trusted third-party service providers:

5.1 Payment Processing

Stripe, Inc. - Payment processing (PCI DSS Level 1 compliant)

• Location: United States (adequate data protection)
• Purpose: Secure payment processing
• Privacy Policy: stripe.com/privacy

5.2 Cloud Hosting

Our servers are hosted in data centers with enterprise-grade security.

5.3 Analytics

We may use analytics services to understand Service usage and improve user experience.

We never sell your personal data to third parties.

6. International Data Transfers

Your data may be transferred outside the UK to:

• United States (Stripe payment processing)
• European Union (cloud services)

All transfers comply with UK GDPR requirements through:

• Adequacy decisions
• Standard Contractual Clauses (SCCs)
• Appropriate safeguards

7. Data Retention

We retain your data for as long as necessary:

• Account Data: Until account deletion + 30 days
• Payment Records: 7 years (UK tax law requirement)
• Generated Images: Until deletion by you or account closure
• Usage Logs: 90 days

8. Your Rights Under UK GDPR

You have the following rights:

8.1 Right of Access

Request a copy of your personal data we hold.

8.2 Right to Rectification

Correct inaccurate or incomplete data.

8.3 Right to Erasure ("Right to be Forgotten")

Request deletion of your personal data (subject to legal obligations).

8.4 Right to Restriction

Limit how we process your data in certain circumstances.

8.5 Right to Data Portability

Receive your data in a structured, machine-readable format.

8.6 Right to Object

Object to processing based on legitimate interests or for direct marketing.

8.7 Rights Related to Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects.

To exercise your rights, contact us at: support@pixelgen.me

We will respond within 30 days of your request.

9. Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for data in transit
• Encrypted databases for data at rest
• Access controls and authentication
• Regular security audits
• Employee training on data protection

However, no method of transmission over the internet is 100% secure.

10. Cookies

We use cookies for:

• Essential Cookies: Authentication, security (necessary for service)
• Analytics Cookies: Understand usage patterns (with consent)
• Preference Cookies: Remember your settings (with consent)

You can manage cookie preferences in your browser settings.

11. Children's Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via:

• Email notification
• Service announcement
• Updated "Effective Date" at the top

Continued use after changes constitutes acceptance.

13. Complaints

If you believe we have not handled your data properly, you have the right to lodge a complaint with:

14. Contact Us

For questions about this Privacy Policy or data protection, contact:

Nexa Proteam Ltd
Dept 6341
43 Owston Road
Carcroft
Doncaster
DN6 8DA
United Kingdom
Email: support@pixelgen.me

© 2026 Nexa Proteam Ltd. All rights reserved.